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Foodies Gourmet is an Upfront Merchant on TheFind. Click for info.

Customer Care

Foodies Gourmet Customer Service Information

Payment Options

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 How to place an order
Shop 24 hours a day, 7 days a week with our online secure shopping basket.  Shopping at Foodies Gourmet is very secure and easy to do.  While browsing our gourmet shop, select the products that you like. Click on the "Add to cart" button and the item will be automatically placed in your shopping cart.  Adding the product to the shopping cart means that Foodies Gourmet will remember the information about that particular item when you are ready to check out. (You can always remove an item or add quantity from your basket later.)  Not done shopping? Click to continue. Each time you add a product, you will be shown all the items in your cart. Some items may have additional shipping charges due to their size, weight, or special handling requirements.  These additional costs ensure that the items will be packaged appropriately and arrive in perfect condition in your home. Any additional charges will be noted next to each item.  Once you have selected all your purchases, proceed to the “check-out” by clicking 'View basket'. You can choose to Sign In as a registered member of Foodies Gourmet or continue shopping as a guest.  At the Foodies Gourmet checkout, you will view your entire order so that you can verify that all the information we have is correct. If you see anything that's been entered incorrectly, please change it now. You will be asked to complete the billing and shipping information. All information entered on this and following pages will be on a secure server for your safety and privacy. At this point, you can safely enter your credit card information through our secure server.  Submit your order by confirming the last page at checkout and Foodies Gourmet will then email you an order confirmation number.  Credit cards are charged at the time of purchase.  All credit card transactions and confidential information are verified and protected by authorize.net one of the industry leaders in SSL encryption.  Please note that we do our best to correctly price items however, should there be a difference or computer error in price we will notify you before we finalize your order.

Online Account Registration

We encourage you to register with Foodies Gourmet because it makes your online shopping easier and faster.  You won't need to enter your billing or shipping information every time you place an order with Foodies Gourmet because it will be securely stored with us.  You will also be able to login to your account to check the status of your order, your order history and request returns.  Your registered information will be securely stored with us and you can add, delete or change your registration information at any time using your password.  Just click on the "my account" link at the top of the page to get started.


Placing Phone Orders

Please call our customer service number toll free at: 1-866-988-8832 between the hours of 10:00-6:00 EST if you have questions regarding your order or want to speak to us.  If no one is there available to assist you, please leave a detailed message and we will return your call as soon as possible. You can also contact us via email at: info@foodiesgourmet.com

Processing Time
All in stock orders are processed Monday through Friday within 24 hours of receiving the order.  You could then choose to wait to order or cancel you order and your credit card will be refunded.

Delivery Times
Items that we have in stock will ship within 2 business days.  Some of our perishable items that are custom cut, including meat & poultry, are shipped directly from the vendor.  These will be scheduled deliveries and a signature is required.  The delivery day will be specified under the item.  It is important to note that these items are estimated shipping dates only and cannot be guaranteed by Foodies Gourmet.

Checking the Status of your order
If you placed your order through an online account with a password, you may check the status of your oder any time simply by clicking on "my account", signing in, then selecting "view order status".  You can also check the status of any order by e-mailing us at info@foodiesgourmet.com

Payment Options

Forms of Payment
We accept the following methods of payment: Visa, Mastercard and Foodies Gourmet Gift Certificates. Items are charged to your credit card as soon as your order is placed.

Sales Tax
We charge 8.625% sales tax for kitchen supplies and disposable products shipped to a New York address
Gift Certificates
Foodies Gourmet gift certificates are great gifts to send to friends and relatives.  Available in the amount of your choice, they are easily redeemable at checkout by entering the gift certificate code.  Please contact us directly if you are interested in giving a Foodies Gourmet gift certificate.


Contact Us

Your Feedback & Suggestions
We would like to hear your feedback and suggestions.  Please contact us via email at info@foodiesgourmet.com.

Press Inquiries
Please contact us at: info@foodiesgourmet.com with any press inquiries and we will be pleased to assist you

Report Technical Issues

To report any problems with our website please contact our Webmaster at: info@foodiesgourmet.com