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Shipping & Returns

Shipping

Foodiesgourmet.com holds the highest quality standards of freshness and quality. To ensure that you receive all your perishable products in the best condition we carefully pack them in an insulated Styrofoam box with reusable ice packs. This packaging is designed to maintain full product freshness. Our packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition even if ambient temperatures fall below zero or over 95 degrees Fahrenheit. Please be available to receive your shipment so that you can inspect it and refrigerate perishable items as soon as possible.
It can take up to 3 business days for orders to leave our warehouse. However, most (but not all) orders placed before 2:00 pm (EST) ship out the same day except on Fridays, Saturdays, and Sundays. Orders placed after 2:00 pm will be processed the next business day. The 2:00 pm cut-off time may vary during the November and December holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. NO ORDERS SHIP ON WEEKENDS AND HOLIDAYS.

Perishable items (All Perishables other than Meat )Overnight shipping is required. Any order that contains a perishable item will be shipped using Overnight service.

Frozen Meat Items: Products will be shipped with plenty of dry ice and a reusable, insulated cooler- this will insure your products arrive frozen and in excellent condition.  Standard shipping will arrive in 3-5 business days or less from the day you place your order. 

Order date                                                                  Delivery Date
12:01 AM Friday to Midnight Sunday                          Thursday

12:01 AM Monday to Midnight Monday                       Friday
12:01 AM Tuesday to Midnight Thursday                   Following Wednesday

Overnight Shipping: Will deliver by 4:30pm the following day.  Free shipping is not included in this delivery option.

Non perishable items: Ground, 2nd Day, and Overnight shipping is available.
Combined orders: If your order combines perishable and non-perishable items the entire order will be automatically classified as perishable and will ship Overnight.
Signature for delivery: a $3.00 fee if you require a signature, signature release is free.
Alaska and Hawaii: a $25 fee will be applied over our regular shipping prices (no ground delivery available).
International Shipping We currently do not offer international shipping.  If you are interested in shipping to any location outside the Continental United States please contact us for more information.

 

Shipping Restrictions
At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.

SATURDAY DELIVERY
Available for an additional $15 fee. Delivery is not available on National Holidays.

RETURNS & EXCHANGES
We can not accept returns of perishable items.  We can accept returns of non-perishable items as long as you call us within 24 hours or having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging – we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive.  Please store the items appropriately and call us at 866-988-8832 within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with FedEx or UPS once you have spoken with one of our customer service representatives. Foodies Gourmet does not accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first.

Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resellable condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account. Shipping charges are non refundable. All returned items are subject to a 20% restocking fee.

We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also can not be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.

CARRIER OPTIONS
We use a variety of carriers, including Fed Ex, UPS and USPS. Each is a reliable and established company which ensures that each order gets to its destination in a timely and appropriate manner. 

PRICING CHANGES
Our products are subject to availability due to seasonal variations. FoodiesGourmet.com reserves the right to make changes to it's pricing to reflect changes in market supply. We pledge to make the customer aware of any changes as soon as it is possible. Our web site shows the most current and up-to-date pricing on all products.